MARCH 2024BUSINESSMANAGEMENTREVIEW.COM8By Roland Naidoo, Executive Head, Customer Care Management, MultiChoice GroupCREATING VALUE FOR CUSTOMERS THROUGH WORLD-CLASS PRODUCTS AND SERVICESRoland NaidooExceptional and empowering customer service is essential for any business to prosper and grow. In such a fiercely competitive marketplace, it becomes even more important for companies to stay as agile as possible and be ready to be innovative, develop new content services and, most importantly, ensure existing customers enjoy a great quality service. It is for this reason that MultiChoice has made successful inroads to become an integrated digital ecosystem where customers can access an array of quality services that meet their diverse and evolving needs.
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