eXPerience Plus Inc.

In the thriving Philippine IT-BPM market, eXPerience Plus is setting new and higher standards for virtual assistant services and business process management solutions. To accomplish this, the firm employs a highly experienced team of experts and cultivates a culture that encourages collaborative partnerships and individual growth. This culture stands as the cornerstone behind eXPerience Plus, delivering exceptional client service and establishing itself as a coveted presence among the logistics, technology, retailers, and distributors sectors.

“To foster authentic relationships, we comprehend the issues that our clients face, and this sets us apart as a trusted choice in the IT-BPM industry,” says Darwin John Moises, CEO and co-founder of eXPerience Plus.

To further reinforce its client service-centric ethos, eXPerience Plus adopts a proactive approach by recruiting “up-and-coming” leaders and individual contributors instead of solely relying on seasoned veterans. These dynamic individuals inject a fresh perspective into the firm and, in turn, eXPerience Plus places a high priority on their continuous growth and development through comprehensive training programs. Having a maximum of two years of prior experience, these recruits embody a consistent wave of growth for the firm, blending youthful enthusiasm with a robust organizational framework. Notably, Moises himself plays a crucial role in this recruitment strategy, drawing from his journey transitioning from an employee to an employer.

The firm thoroughly delves into the unique needs of each client, transcending the typical service provider dynamic. This dedication is evident in its impressive track record, with global brands like Belkin and Linksys.

Belkin, a leading consumer electronics company, relies on eXPerience Plus for returns authorization and fraud management of their screen protectors, cables, and chargers. By streamlining the returns process and effectively curbing fraudulent activity, the firm has significantly improved customer satisfaction while reducing costs for Belkin.

Similarly, eXPerience Plus leverages its digital marketing expertise to create engaging content and maintain an up-todate online presence for Linksys, a tech brand. This strategic partnership has played a pivotal role in helping Linksys reach a wider audience and establish a strong brand image in the digital space, driving its growth forward.

However, eXPerience Plus refuses to rest on its laurels and is driven by a pursuit of growth and exploration. The firm actively seeks to expand its offerings and venture into new frontiers. One area of emphasis is software development, where it aims to establish a dedicated software team to complement its existing BPO services. The firm further strives to establish a strong foothold in digital marketing, empowering clients to reach their online objectives. This commitment to innovation enables eXPerience Plus to stay ahead of the curve and continuously adapt to meet the ever-changing client needs.

In an industry characterized by technology and numbers, eXPerience Plus represents human-centricity, distinguishing itself through its dedicated team and dedication to cultivating authentic client collaborations. Guided by its core values of diversity, equity, inclusion, and progress, the firm is poised to make a lasting impression, reshaping the landscape of the IT-BPM industry. Its narrative embodies the significance of investing in individuals, nurturing their capabilities, and fostering enduring connections that drive achievement and inspire meaningful transformations.