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Business Management Review | Thursday, July 06, 2023
Chargebacks911 and Fi911 revealed Guy Harris as Chairman of the board and Eric M. Hoffman as President of Interbank Solutions and board member.
FREMONT, CA: "I couldn't be more excited to bring on board Guy Harris and Eric Hoffman. It is rare to find two financial powerhouses with such acumen, leadership, talent, and unparalleled success; and with such diverse backgrounds. We have approached an era that is transforming at an unprecedented rate, both in terms of technology and as an industry. To continue to remain a market leader requires grit, diversity, and contagious passion. Guy and Eric deliver on all three unmatched expertise to this new era as we propel our award-winning platform to continue our mission." Eaton, CEO and Founder of Chargebacks911, commented on the appointments.
Eaton added, "As chairman, Guy will help steer our strategic vision and global expansion efforts, and Eric is set to make his mark across the business with his hands-on experience and Go-To-Market prowess. I look forward to this next phase in our journey as we continue to challenge the status quo."
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Chargebacks911 and Fi911, leading chargeback management technology providers, reveal the appointment of industry veterans Guy Harris as Chairman of the board and Eric M. Hoffman as President of Interbank Solutions and board member. With their extensive experience scaling multinational organizations in the payments industry, Harris and Hoffman join the board to support Chargebacks911 and Fi911 during a phase of ambitious growth and capitalize on new revenue opportunities in chargeback and dispute management. Their leadership and expertise will strengthen the company's position as a platform provider serving major financial institutions and global retailers across various sectors.
Online shopping experiences significant increases in disputes and chargebacks, particularly in card-not-present transactions. Harris and Hoffman's deep understanding of the payments industry will be crucial in guiding Chargebacks911's leadership team, led by CEO Monica Eaton, as they expand and optimize their industry-leading software-as-a-service (SaaS) platform. Hoffman, formerly Director of Apple Pay Business Development at Apple, brings his strategic initiatives and global go-to-market expertise to lead Interbank Solutions at Chargebacks911.
Hoffman's eight-plus years at Apple saw him build and manage the business development payment partnerships teams responsible for the success of Apple Pay across the Americas. He also serves as the current president of the Electronic Transactions Association (ETA) board of directors, leveraging his experience to shape the association's vision and policy agenda. With Harris and Hoffman on board, Chargebacks911 is poised to navigate the evolving landscape of chargebacks and disputes, further solidifying its position as a trusted industry leader.
"To be named chairman of the world's leading chargeback management platform with best-in-class technology and blue-chip clients is an incredible honor. I was attracted to the business by Monica's entrepreneurial talent and vision to solve the pain points that chargebacks cause for the entire industry," said Harris. "I am excited to grasp this exciting opportunity to transpose my experience into viable solutions for merchants and financial institutions around the globe and look forward to working with Monica and the leadership team to solidify Chargebacks911 as the undisputed market leader during this exciting period."
Harris and Hoffman's expertise and industry connections will undoubtedly propel Chargebacks911 and Fi911 to new heights, capitalizing on the growing demand for effective chargeback management solutions in today's digital economy. With their leadership and the support of CEO Monica Eaton, the company is well-positioned to seize new opportunities and provide unmatched services to its global clientele.
"I'm thrilled to be entering an entrepreneurial environment with an incredible leadership team to build and scale world-class solutions that meet the needs of businesses on a global scale," said Hoffman. "Monica is a brilliant and dynamic leader with a tremendous vision for the tech that serves merchants, PSPs, and card issuers. This, combined with Guy, who I've worked with for a decade and admired his success at both Bank of America and Elavon, provides a winning formula for our high growth goals."
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