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Business Management Review | Thursday, October 03, 2024
Miami, FL – The finalists for the prestigious Customer 2024 Awards have been revealed, recognizing outstanding achievements in customer service, experience, and marketing. The awards ceremony be hosted at the networking reception of Reuters Events highly anticipated Customer 2024 conference (Nov 12-13, Miami).
With over 350 entries, this year's competition was fierce. The finalists represent the best of the best in their respective fields, showcasing cross-functional vision, impact and scalability.
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“We are so impressed by the calibre of the finalists and cannot wait to announce the winners at Customer 2024” – JUDGE?
Customer Service Organization of the Year
● L’Oreal's Le Care
● Optimum | Customer Service Organization
● Verizon Consumer Group | Customer Success Team
● Aflac Cancer Care Hotline
● Pfizer Connect
Customer Service Leader of the Year
● Anna Skidmore, VP, Customer Service, IPSY
● Doug Kramon, Head of Fan Support and CX, ESPN
● Soraya Sanchez, VP, Customer Experience, Banco Popular Dominicano
● Monica Hammond, SVP, Customer Success, Verizon Consumer Group
● Shantel Love, VP Customer Success, Pearson
CX Leader of the Year
● Annabel Fuller, Vice President, Customer Care, Paramount
● TJ Stein, Director of Customer Experience, Everlane
● Jill Pavlovich, SVP, Digital Shopping Experiences, Albertsons Companies
● Virginie Nowak, Group Chief Customer Experience Officer, Access Bank PLC
Customer Journey of the Year
● Zappos.com
● CVS Health | Enterprise Customer Experience Team
● Moffitt Cancer Center
● Holiday Inn Club Vacations | Owner Support team
Marketing Organization of the Year
● Dollar General Media Network
● NAACP
● REI Co-op
● Zappos.com
● Bose Corporation
Marketing Leader of the Year
● Thai Minh Diem Tu, Chief Marketing Officer, Techcombank
● Lynn Teo, Chief Marketing Officer, Northwestern Mutual
● Cheryl Gresham, Chief Marketing Officer, Verizon Value
● Ed Romaine, Head of Marketing and Brand Development, TNT Sports
● Michelle Crossan-Matos, Chief Marketing Officer, Ulta Beauty
See the full finalist list here.
The winners will be announced at the Customer 2024 Awards ceremony, held on November 12 at 6pm.
This exclusive event is just one of the many highlights of Reuters Events: Customer 2024 (Nov 12-13, Miami), which brings together over 500 senior marketing, service, and experience leaders from the world’s most recognizable brands.
This year’s highly anticipated event represents the merger of the flagship events—Strategic Marketing and Customer Service & Experience—creating an opportunity to break down departmental silos and truly master the end-to-end customer journey.
“By engaging with leaders across different functions and industries, you can integrate holistic and multifaceted strategies that enhance the entire customer journey, build loyalty, and drive growth.” – Jasmine Kees, Sector Head, Reuters Events
Reuters Events: Customer 2024 offers unparalleled opportunities for networking, learning, and cross-functional collaboration.
Attendees will have access to:
● Customer 2024 Award ceremony during Day 1 Networking Reception
● 2 days of business-critical agenda sessions on unique and shared challenges within marketing, service and experience
● Exclusive workshops and roundtables on pivotal topics like data-driven decision making, brand loyalty, and customer retention
● Networking opportunities with top executives and industry professionals
Don't miss this chance to be part of this transformative event and celebrate the achievements of the Customer 2024 Awards finalists and winners.
Register now to secure your spot at Reuters Events highly anticipated customer journey event.
Please note: If your organization is recognized in the finalists, you may have access to complimentary passes. All finalists will receive a Full Access VIP Pass and five complimentary passes for their colleagues. This could be a fantastic opportunity to include leaders from other departments that you collaborate with, as the event comprehensively covers the entire customer journey.
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